Delivery, Unloading and Change of Address Policy

Unloading Crates 
Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck. If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground. If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground.

 
Therefore, the customer will need to do one of the following options: 
1) Arrange for a piece of equipment to be available to unload the crate
 2) Use a trailer and pick up the crate at the delivery terminal
 3) Rent a tilt tow truck and pick up the crate at the delivery terminal
 If the customer cannot do any of the above and they want Dundalk to arrange for a tilt tow truck, we will provide this service for a cost.  The cost will be $750 and we will add this charge to the dealeraccount. (Item# TILTTOW)

 
Change of Ship to Address 
If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge.  However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service and we will add this charge to the dealer account. (Item# ADDCHANGE) 
Storage Charges 
After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added to the dealer account. (Item# STORAGE)